We will keep your organisation at the heart of what we do by investing our time and energy into understanding your culture, priorities and objectives.
We will bring a "can-do attitude" by combining an innovative approach with energy and focus to generate exceptional outcomes for you.
We will work with absolute professionalism to the highest standards possible, whilst being empathetic, compassionate and easy to engage with.
Our services are delivered through these five specialist areas.
Often sensitive, the types of investigations we specialise in include disciplinaries, grievances, bullying and harassment and whistleblowing.
We are members of the ABI and certificated with the British Standard for Investigation Services BS:102000.
We are experts in assessing and understanding workplace cultures and implementing positive change.
Our Culture Reviews begin with an in-depth evaluation of the situation, usually by interviews, listening groups and surveys, which we use to advise areas of concern and appropriate remedial action.
Our approach is underpinned by the belief that compassion and inclusivity are vital to a positive organisational culture.
Our Change team have a unique blend of employment law expertise, people management experience and project management skills.
We adopt a holistic approach to change projects, applying a combination of commercial rigour and compassion to deliver successful outcomes on time and on budget whilst minimising the impact on people.
Our team of trained mediators and resolution experts have a track record of resolving the most complex and entrenched disputes between individuals and within teams.
We identify barriers to constructive working relationships, and implement actions or interventions that restore harmony and productivity.
Our team can assist you in meeting your CQC obligations, whether this is obtaining registration, preparing for "well-led" inspections, or dealing with enforcement notices.
We can also review and advise on your safeguarding frameworks and policies, assist with any safeguarding investigations, and lead high level training that may be required.
I commissioned an independent investigation into a sensitive and contentious issue. ibex gale’s approach was professional, swift, pragmatic and exceptionally detailed. I highly recommend their services and their approach.
I appointed ibex gale to manage a large redundancy project involving over 200 staff. They were both professional and compassionate with our staff, many of whom have worked for us for decades. We continue to work with the team at ibex gale and I wouldn't hesitate to recommend them.
Carly provided high quality, experienced HR support to the process. Her approach is analytical, nuanced and appropriately sensitive whilst being focused and thorough. I would definitely recommend her for a highly sensitive and complicated piece of work like this.
ibex gale's rates were very competitive and they demonstrated significant experience in conducting such investigations...Their work was so impressive that the Trust commissioned them for an additional extremely sensitive investigation...
At SCC we have used ibex gale a number of times for complex investigations. We found that their investigators are diligent, helpful, approachable and have a wealth of experience behind them. The process of using ibex gale is straight forward and has saved our organisation considerable expense in terms of time and resources to investigate complex cases.
Suzanne very quickly recognised and accessed both my strengths and concerns. Her skillful coaching and probing questioning techniques supported me in focusing on my goals and building my confidence to overcome perceived barriers and achieve personal success.
“David undertook the investigation in a most professional and thorough manner. His approach and style reassured management and staff over key issues of confidentiality and objectivity, with his experience and expertise providing a supportive environment for staff at a particularly difficult time.”
David co-founded ibex gale with Poppy Jenkins in 2013.
As former employment lawyer, accredited mediator and member of the Association of British Investigators with over 20 years’ experience in employment law and employee relations, he is a recognised specialist in complex workplace investigations and conflict resolution.
David established the strategic purpose of ibex gale as a company that enhances people’s lives through the creation of exceptional workplaces and his focus now is on guiding ibex gale to live up to its brand promises by combining professional rigour with compassion, being fully invested in our clients and enabling positive change and progress.
“I would not hesitate to recommend ibex gale and in particular Poppy Jenkins who was our lead contact for both investigations in this instance. Poppy’s customer focus was excellent and she was extremely responsive to the needs of the Trust.”
Poppy co-founded ibex gale with David Major in 2013.
As an employment litigator, she saw first-hand the need for a service that combined the expertise of lawyers and top-level people management professionals to help with complex challenges in the workplace.
After establishing a reputation for handling sensitive and high-profile workplace investigations, and successfully managing large scale organisational change programmes, her focus now is on building a flourishing team and ensuring that every project is delivered with compassion, empathy and excellence.
Suzanne leads the Organisational Culture and Conflict Resolution and Mediation divisions at ibex gale, as well as being the Head of People for the company.
As a senior people management professional, Suzanne has a wealth of experience delivering strategic solutions for global brands and organisations.
She is known for her deep understanding of the complexities of workplace culture and is accomplished at leading teams in diagnosing issues and implementing solutions that provide a springboard for change. Her knowledge of employee engagement, talent management, leadership and interpersonal conflict enables her to navigate organisations through what are sometimes challenging periods. Her style is to blend commerciality with compassion, and she is skilled at collaborating with teams to deliver results in the least disruptive way. She is motivated by the courage and openness of the companies she works with, and by the benefits that improving the culture within a company can have on employees.
Suzanne has a MSc in Strategy, Change and Leadership from the University of Bristol.
“Our Trust would recommend Ruth Clacey-Roberts to undertake any type of investigation work for any type of organisation.”
Ruth regularly advises on and carries out sensitive and complex workplace investigations, including bullying and harassment grievances, whistle-blowing complaints and high-level disciplinary cases.
She has strong experience in public sector – NHS and Higher Education, and also in the retail sector.
Ruth has over 10 years experience in private practice as an employment lawyer, handling all types of employment tribunals from unfair dismissal to multi-day discrimination cases.
Sarah leads our regulation and compliance division, advising health and social care organisations on CQC compliance. This includes dealing with registration requirements, regulatory investigations, challenging inspection reports and assisting with responses to enforcement action.
Sarah also advises Boards on governance and assurance and how to prepare for CQC ‘well-led’ inspections. She has significant incident investigation experience and is a safeguarding expert, advising on safeguarding obligations, frameworks and investigations.
Before joining ibex gale, Sarah qualified as a regulatory lawyer at Bevan Brittan, and then spent 12 years at DAC Beachcroft.
Zoe is an experienced employee relations professional and a senior member of our investigation team. She has excellent interpersonal and communication skills and is also skilled in workplace dispute resolution; providing interventions such as coaching, facilitation and mediation to support positive outcomes.
Zoe has a wealth of experience in complex case management and investigations, including MHPS, grievances, bullying & harassment and whistleblowing. She works with clients across the private and public sector, including NHS Trusts, Councils, Multi-Academy Trusts, Further Education and Higher Education.
Zoe has over 17 years’ experience as an HR Professional with 10 of those working at a senior level within the NHS. Her last role was Head of Employee Relations for a large NHS Foundation Trust where she was responsible for leading a large service providing employee relations consultancy, Medical HR services and HR policy development for the Trust. Prior to this she worked within local education authorities providing employee relations advice to schools.
Chartered FCIPD, Coaching to Lead (NHS England), MHPS Trained Investigator.
Shelley has expertise in dealing with complex employment matters including whistleblowing, discrimination, grievances and disciplinaries.
Prior to joining ibex gale, Shelley was a senior employment lawyer at a top 100 law firm providing commercial, practical and strategic advice. She regularly advised on business re-organisations, changes to terms and conditions, and other large-scale projects.
She also managed complex employment tribunal litigation, where she successfully resolved multiple discrimination and equal pay claims.
Rebecca oversees the marketing and business development functions at ibex gale. Rebecca’s experience is mainly in the media and tech sectors, and she enjoys working on start-ups that require a combination of strategic marketing and being hands on.
She started her career in brand management for CIC Video (Universal & Paramount Home Entertainment). Then followed years at other companies including Disney where she was Marketing Director in the TV division, before moving to the Cotswolds and running her own business.
She has a degree in Zoology from Nottingham University and CIM qualification.
Emma is a non-practising solicitor with over 20 years’ experience in employment law, both in private practice and in-house. Emma specialises in workplace investigations, including whistleblowing, bullying and harassment, and workplace culture. She has also advised companies on large scale projects such as reorganisations.
Alongside this work, Emma is especially interested in wellbeing, and has worked as a coach and therapist. Emma has qualifications in coaching, NLP and EFT, and is a qualified workplace mediator.
Kate started her career as an employment lawyer in private practice, dealing with a range of employment litigation work from complex discrimination cases and equal pay to advising on TUPE and reorganisations. Prior to joining ibex gale, Kate spent over 5 years working as an HR Employee Relations Advisor at UBS in London.
She regularly conducted investigations, grievance and disciplinary processes as well as advising on restructures, employee representation consultations projects and all people related matters. Kate also provided advice on policy best practice including aspects of diversity, equality and inclusion.
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