We believe if organisations get their culture right, success will follow.

our vision

Our vision is to help organisations achieve exceptional performance through their people.

our mission

Our mission is to provide cutting edge resources that enable outstanding, compassionate cultures.

our values

We are pioneering, invested, and enablers. These values inform everything we do.

services we provide

Workplace investigations; conflict resolution & mediation; organisational culture; change projects and compliance & regulation.

Our services are delivered through these five specialist areas.

We are the market leaders in workplace investigations.

Complex investigations

Often sensitive, the types of investigations we specialise in include disciplinaries, grievances, bullying and harassment and whistleblowing.

Our thorough and careful approach identifies the root causes and provides a clear path towards resolution.

We enable progressive and supportive cultures that bring out the best in people.

Culture Reviews

We are experts in assessing and understanding workplace cultures and implementing positive change.

Our Culture Reviews begin with an in-depth evaluation of the situation, usually by interviews, listening groups and surveys, which we use to advise areas of concern and appropriate remedial action.

Our approach is underpinned by the belief that compassion and inclusivity are vital to a positive organisational culture.

We manage and deliver change projects impacting your employees.

Redundancy, TUPE & Strategic Change

Our Change team have a unique blend of employment law expertise, people management experience and project management skills.

We adopt a holistic approach to change projects, applying a combination of commercial rigour and compassion to deliver successful outcomes on time and on budget whilst minimising the impact on people.

We resolve early stage conflict and dysfunctional relationships in the workplace.

Conflict Resolution and Mediation

Our team of trained mediators and resolution experts have a track record of resolving the most complex and entrenched disputes between individuals and within teams.

We identify barriers to constructive working relationships, and implement actions or interventions that restore harmony and productivity.

We ensure you meet your regulatory obligations.

CQC and Safeguarding

Our team can assist you in meeting your CQC obligations, whether this is obtaining registration, preparing for "well-led" inspections, or dealing with enforcement notices.

We can also review and advise on your safeguarding frameworks and policies, assist with any safeguarding investigations, and lead high level training that may be required.

Recent projects

Explore how we support our clients.


A few words from our clients.

I commissioned an independent investigation into a sensitive and contentious issue. ibex gale’s approach was professional, swift, pragmatic and exceptionally detailed. I highly recommend their services and their approach.
Craig de Sousa Director of Human Resources
I appointed ibex gale to manage a large redundancy project involving over 200 staff. They were both professional and compassionate with our staff, many of whom have worked for us for decades. We continue to work with the team at ibex gale and I wouldn't hesitate to recommend them.
David Collard CEO
Carly provided high quality, experienced HR support to the process. Her approach is analytical, nuanced and appropriately sensitive whilst being focused and thorough. I would definitely recommend her for a highly sensitive and complicated piece of work like this.
Liz Blyth Curve Theatre
ibex gale's rates were very competitive and they demonstrated significant experience in conducting such investigations...Their work was so impressive that the Trust commissioned them for an additional extremely sensitive investigation...
NHS HR Director
At SCC we have used ibex gale a number of times for complex investigations. We found that their investigators are diligent, helpful, approachable and have a wealth of experience behind them. The process of using ibex gale is straight forward and has saved our organisation considerable expense in terms of time and resources to investigate complex cases.
Simon Boyd-Smith Surrey County Council
Suzanne very quickly recognised and accessed both my strengths and concerns. Her skillful coaching and probing questioning techniques supported me in focusing on my goals and building my confidence to overcome perceived barriers and achieve personal success.
Sally Baker Barclays Plc
our team

A blend of legal expertise and people management skills.

David Major

Founder & Director

“David undertook the investigation in a most professional and thorough...

Danielle Ratcliffe

Associate Consultant

Danielle is an experienced and accredited workplace mediator with a...

Darren Newman

Associate Consultant

Darren is an experienced employment lawyer with a particular expertise in...

David Major

Founder & Director
change projects, conflict resolution and mediation, investigations, organisational culture, regulation and compliance
Areas of Expertise:
Complex investigations and mediation/conflict resolution. Accredited mediator.

“David undertook the investigation in a most professional and thorough manner. His approach and style reassured management and staff over key issues of confidentiality and objectivity, with his experience and expertise providing a supportive environment for staff at a particularly difficult time.”

David co-founded ibex gale with Poppy Jenkins in 2013 after a successful career as an employment lawyer, sharing her vision of a business which offered its clients a combination of the best aspects of technical employment law and hands-on people management expertise.

As well as driving the strategic direction of the business, as an experienced accredited workplace mediator, David leads our conflict resolution and mediation work and is passionate about helping our clients to create workplace cultures which tackle interpersonal and team conflict in a spirit of empathy, compassion and inclusivity.

Danielle Ratcliffe

Associate Consultant
conflict resolution and mediation
Areas of Expertise:
Accredited Mediator; Qualified Trainer & Coach; CIPD Certificate in Training Practice (Distinction)

Danielle is an experienced and accredited workplace mediator with a background in neighbourhood mediation. Danielle is also a qualified trainer and coach.

Danielle has applied her mediation skills at a youth homelessness charity where she established a consultancy based service for organisations across the UK offering advice, training and networking.

Danielle has worked with individuals and organisations to establish best practice in mediation and has worked across commercial, public and charity sectors.

Darren Newman

Associate Consultant
Areas of Expertise:
Complex investigations. Public sector.

Darren is an experienced employment lawyer with a particular expertise in public sector employment. In recent years he has also acted as a consultant for the Government of Jersey helping them to develop their framework of employment law and introducing new laws on discrimination and family-related leave.

Darren writes extensively on employment law issues and has previously worked for IDS and LexisNexis. He is also a consultant editor for XpertHR, the leading online platform providing employment law information to the HR profession.



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our accreditations

Affiliations and Relationships.

If you would like to have a confidential discussion with us about how we can support your organisation please contact one of our team directly or email

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